imjudi is committed to providing a safe and enjoyable gaming environment for all Malaysian players. We take problem gambling seriously — which is why we have built a comprehensive suite of tools to help you stay in control, play within your means, and access support whenever you need it.
At imjudi, we believe that gambling is best enjoyed as a form of entertainment — the same way you might enjoy a night out in Kuala Lumpur, a match at Bukit Jalil, or a session with friends. It should be fun, affordable, and completely within your control.
We recognise that for a small number of players, gambling can become problematic. Problem gambling can affect people from all walks of life — from Petaling Jaya to Johor Bahru, from seasoned bettors to casual players. It is not a reflection of weakness or character; it is a recognised condition that responds well to the right support.
That is why imjudi has invested in a comprehensive responsible gambling framework — one that gives you real, practical tools to manage your play, and one that proactively monitors for patterns that might indicate a problem. We would rather lose a player temporarily to a self-exclusion than contribute to long-term harm.
All responsible gambling tools — deposit limits, session reminders, reality checks, cooling-off periods, and self-exclusion — are completely free for every imjudi account holder. No subscription, no fee, no questions asked.
Log into your imjudi account and navigate to Account Settings → Responsible Gambling. All five tools are accessible from this single menu. Changes to deposit limits take effect immediately when reducing; a 24-hour cooling-off period applies when increasing.
These tools are built directly into the imjudi platform and are available to every registered player at no cost. Use them proactively — you do not need to have a problem to benefit from them.
Set a maximum amount you can deposit into your imjudi account per day, per week, or per month — in MYR. Reductions take effect immediately. Increases require a 24-hour reflection period before they apply. This is one of the most effective tools for keeping your spending within budget.
Configure on-screen alerts to notify you when you have been logged in for a specified duration — 30 minutes, 1 hour, 2 hours, or a custom interval of your choosing. Time can pass quickly when you are focused on a live baccarat table or a Liga Super Malaysia match; these reminders help keep you anchored.
Periodic in-session pop-ups that display your net win or loss position and total time played during the current session. Seeing the actual numbers — how much you have spent, how long you have been playing — is a powerful anchor against distorted in-play perception.
Take a structured break from imjudi for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account is temporarily suspended — you cannot log in, deposit, or wager. You will not receive any promotional communications from us during this time.
Request a self-exclusion for a defined period (6 months, 1 year, 2 years, or permanently) or an indefinite period at any time. Self-exclusions are applied immediately and are irrevocable for the chosen duration. Your account is closed, all marketing communications cease, and we will make every reasonable effort to prevent you from opening a new account during the exclusion period.
Our customer support team is available 24 hours a day, 7 days a week on Malaysia Standard Time (MYT) via live chat and email at [email protected]. If you are concerned about your gambling or that of someone you know, contact us directly — our team is trained to assist with responsible gambling requests sensitively and without judgment.
Understanding the difference between recreational gambling and problematic behaviour is the first step in staying safe. Use this as a personal checklist.
The following questions are adapted from internationally recognised problem gambling screening frameworks. Read through each question and answer honestly — this is just for you, not submitted anywhere. If you answer "yes" to three or more questions, we would strongly encourage you to use imjudi's self-exclusion tool and consider reaching out to one of the support organisations listed on this page.
Answer each question honestly based on your gambling behaviour over the past 12 months. There are no right or wrong answers. The goal is simply to help you reflect on whether gambling has started to affect other areas of your life.
This self-assessment is informational only and does not constitute a clinical diagnosis. For professional support, please refer to the organisations listed in the Support Resources section below.
If you answered yes to 3 or more of the above, please consider using imjudi's self-exclusion tool and contacting a support organisation. You can reach our team at [email protected] at any time — we will assist you without judgment.
If you or someone you care about is experiencing difficulties related to gambling, please reach out. The organisations listed below provide confidential, professional support — most at no cost. You do not need to be at crisis point to contact them; early intervention is always more effective.
If gambling-related distress is causing thoughts of self-harm or you are in immediate emotional crisis, please contact emergency services or a crisis helpline without delay. Talian Kasih 15999 — the Malaysian national social welfare helpline — provides 24-hour telephone and online counselling and can connect you with the appropriate professional support services in your area.
Malaysia's national social welfare helpline operated by the Ministry of Women, Family and Community Development. Provides 24-hour telephone counselling and referral services for individuals and families facing crisis, including gambling-related distress.
Befrienders KL provides confidential emotional support to people who are distressed, despairing, or in crisis — including those experiencing financial and gambling-related stress. Available by phone, email, and face-to-face in Kuala Lumpur.
GamCare is a leading international provider of free information, support, and counselling for people affected by problem gambling. Their online resources — including self-help tools, chat support, and a helpline — are accessible to Malaysian players via their website.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. GA meetings are available internationally and the GA 20 Questions self-test is a widely used screening tool.
You can also contact imjudi's responsible gambling team directly at [email protected] (plain text — not a link). Our team is trained to handle responsible gambling requests sensitively and confidentially. We can apply tool settings on your behalf, initiate self-exclusion, or simply listen and signpost further support. Contact us any time — support is available 24 hours a day, 7 days a week, on Malaysia Standard Time (MYT).
All tools are accessible from a single menu within your imjudi account. Here is how to find them and how each one works in practice.
Access the imjudi platform via your browser on desktop or mobile and log in with your registered username and password. Two-factor authentication adds an extra layer of security to your account.
Click or tap your account profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu that appears.
Within Account Settings, locate and select the "Responsible Gambling" tab. This is where all five tools — deposit limits, session reminders, reality checks, cooling-off periods, and self-exclusion — are managed from one place.
Set your deposit limit in MYR (daily, weekly, or monthly), choose your session reminder interval, enable reality checks at your preferred frequency, or initiate a cooling-off period. All changes are saved and applied immediately.
If you feel you need a longer break, select the self-exclusion option and choose your preferred duration. Self-exclusion requests are processed immediately. If you need assistance at any point, contact [email protected] and our team will apply the restriction for you directly.
imjudi operates a strict minimum age policy. Only players who are 21 years of age or older may register an account, deposit funds, or place any wager on the Platform. Age verification is mandatory — all players must complete KYC (Know Your Customer) verification using a valid government-issued photo ID (Malaysian MyKad or passport) before their first withdrawal is processed.
If we have reason to believe that a user may be under 21, their account will be suspended immediately and all funds held pending investigation. We take our duty to prevent underage gambling extremely seriously.
Parents and Guardians: If you believe a minor has accessed imjudi, please contact us immediately at [email protected]. We will treat the matter as a priority.
Thousands of Malaysian players across Kuala Lumpur, Penang, Johor Bahru, and beyond enjoy imjudi responsibly every day. Use our tools, know your limits, and remember — gambling is entertainment, not income.
Strictly for players aged 21 and above. Support available 24/7 at [email protected] (plain text). Review our Terms & Conditions and Privacy Policy for full details.