imjudi FAQ — Complete Player Guide

Creating an imjudi account takes under two minutes. Click the Register button on the homepage, fill in your full name, date of birth, email address, and mobile number, then set a secure password. You must be at least 21 years of age to register. Once your registration is submitted, you will receive a confirmation email — verify it and your account is ready to use.

KYC (Know Your Customer) verification is required before your first withdrawal is processed. Log in to your imjudi account, go to Account Settings, and select Verify Identity. Upload a clear photo of your Malaysian MyKad or passport, followed by a selfie holding the same document. Most verifications are reviewed within 1 to 4 hours during business hours. You will receive an email confirmation once approved.

No. imjudi strictly allows one account per person. Multiple accounts — whether registered under the same name, same device, same IP address, or the same payment method — are prohibited and constitute a breach of our Terms and Conditions. If duplicate accounts are detected, they will be suspended and any balances may be forfeited pending investigation.

Click the Forgot Password link on the imjudi login page and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] and we will verify your identity and assist with account recovery.

To permanently close your imjudi account, contact our support team at [email protected] and submit a written account closure request. Please include your registered name and email address. Any remaining real money balance will be refunded to your nominated withdrawal method following identity verification. Note that account closure is different from self-exclusion — if problem gambling is a concern, we recommend self-exclusion instead.

The standard minimum deposit at imjudi is RM20 for most payment methods. Certain promotional offers may specify a higher minimum deposit to qualify for a bonus. All deposits are processed in Malaysian Ringgit (MYR) and there are no imjudi-imposed deposit fees, though your bank or e-wallet provider may apply their own transaction charges.

Touch 'n Go eWallet deposits to your imjudi account are processed almost instantly — typically within 30 seconds to 2 minutes, subject to network availability. If a deposit does not reflect in your account balance after 5 minutes, please contact our 24/7 support team with your transaction reference number and we will investigate promptly.

imjudi supports a full range of Malaysian payment methods including DuitNow, FPX (instant bank transfer), Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers via Maybank, CIMB, Public Bank, and Hong Leong. All transactions are denominated in MYR. We regularly review and expand our payment options to ensure Malaysian players have fast and convenient banking choices.

Withdrawal times at imjudi vary by method. Touch 'n Go eWallet, Boost, and GrabPay withdrawals typically settle within 5 to 30 minutes. FPX and bank transfers to Maybank, CIMB, Public Bank, or Hong Leong generally process within 30 minutes to 3 business hours. All withdrawals require completed KYC verification and any active bonus wagering requirements must be fully met before a withdrawal can be processed.

imjudi does not charge transaction fees for standard deposits or withdrawals. However, third-party payment providers — including banks and e-wallet operators — may apply their own service charges. We recommend checking your bank or e-wallet app for any applicable fees before initiating a transaction. imjudi VIP and Gold tier members also benefit from priority withdrawal processing.

imjudi hosts an extensive library of slot games from leading software providers, including classic 3-reel slots, modern 5-reel video slots, Megaways titles, progressive jackpot slots, and Asian-themed games that are particularly popular with Malaysian players. New titles are added regularly. You can browse the full game library from the Slots section after logging in to your imjudi account.

Yes. imjudi's live casino games are provided by professional studios with real human dealers, operated under controlled conditions and subject to independent audit processes. Non-live slot games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game results are not influenced by previous outcomes or bet sizes, and all players have equal odds on every hand or spin.

Yes. imjudi's sportsbook covers Liga Super Malaysia fixtures as well as a wide range of international football competitions including the English Premier League (EPL), UEFA Champions League, and major tournaments. You can place pre-match and in-play (live) bets on Liga Super Malaysia games, with competitive odds and a range of markets including match result, Asian handicap, over/under, and correct score.

The imjudi platform is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply visit imjudi.cam in your mobile browser and the site automatically adapts to your screen size. The full game library, sportsbook, live casino, deposit and withdrawal functions, and account management tools are all accessible on mobile.

Return to Player (RTP) percentages vary by individual slot title and are set by the game software provider, not by imjudi. RTPs on most popular video slots range from 94% to 97%. The RTP figure for each game is typically displayed within the game's information or paytable section. A higher RTP means the game returns a greater proportion of total wagers to players over a long period of play.

imjudi offers new players a welcome bonus on their first deposit, subject to the terms displayed on the current promotions page. The bonus is credited to your account after the qualifying deposit is confirmed. A wagering requirement applies — this means the bonus amount must be bet a specified number of times before it can be withdrawn. Game contribution rates vary by category, so check the promotion terms carefully.

A wagering requirement (also called rollover) is the number of times you must bet a bonus amount before it converts to withdrawable real money. For example, a RM100 bonus with a 15x wagering requirement means you must place a total of RM1,500 in bets before withdrawing the bonus funds. Slot games typically contribute 100% to wagering; live casino table games contribute at a reduced rate, usually 10% to 20%.

Each imjudi promotion has its own validity period, which is clearly stated in the individual promotion terms. Common validity windows are 7, 14, or 30 days from the date the bonus is credited to your account. Bonus funds and any associated winnings that are not used within the validity period will be automatically removed from your balance. Always check the expiry date when claiming a new bonus.

Yes. imjudi rewards regular players through a tiered loyalty programme. As you play, you accumulate points that contribute to tier progression — from Standard through to Silver, Gold, and VIP levels. Higher tiers unlock benefits including priority withdrawal processing, dedicated account management, enhanced bonus offers, cashback on losses, and exclusive promotions. Full details of tier requirements and benefits are available in your account dashboard.

Generally, only one active bonus can be held at a time in your imjudi account. Claiming a new bonus while a previous one is still active — with incomplete wagering requirements — is not permitted and may result in the earlier bonus being voided. Complete or opt out of your current bonus before claiming a new one. Check the specific promotion terms, as some reload bonuses have different stacking rules.

imjudi uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same standard used by Malaysian banks. Player funds are held separately from operational funds. Account access is protected by secure login procedures, and our fraud detection systems run continuously. KYC verification ensures that only verified, age-eligible players can access withdrawal functions.

The minimum age to register and play at imjudi is 21 years old. This is strictly enforced. All players must complete age verification as part of the KYC process using a valid government-issued photo ID (Malaysian MyKad or passport). If we have reason to believe a registered player is under 21, the account will be suspended immediately pending investigation, and any deposited funds may be held during that review.

To self-exclude, log in to your imjudi account and navigate to Account Settings then Responsible Gambling, and select Self-Exclusion. Choose your preferred period — 6 months, 1 year, 2 years, or indefinitely. Self-exclusion takes effect immediately and is irrevocable for the chosen duration. You can also contact our support team at [email protected] to request immediate self-exclusion if you prefer assistance.

imjudi provides five responsible gambling tools at no cost to all registered players: deposit limits (daily, weekly, or monthly in MYR), session time reminders, reality checks showing your net win or loss position, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are accessible from the Responsible Gambling section in your Account Settings. Our support team is available 24/7 for further assistance.

If gambling is causing problems in your life, please reach out for help immediately. imjudi's support team at [email protected] can apply self-exclusion and cooling-off tools on your behalf. For confidential professional support, Malaysian players can contact Talian Kasih 15999, the national social welfare helpline available 24 hours a day. International resources including GamCare offer online self-help tools and counselling for problem gambling. You do not have to face this alone — visit our Responsible Gambling page for full details.